Terms of service

About these terms

These terms apply to your use of pinpointgrowth.co.uk and to services provided by Pinpoint Growth.

Where we’re working together on a specific project or retainer, the proposal or agreement we sign takes precedence over anything here that conflicts with it.

Pinpoint Growth is a sole trader business based in London, contactable at josh@pinpointgrowth.co.uk.

Using this website

You’re welcome to use this site for your own purposes. Please don’t:

• Copy, republish or resell content from it without permission
• Attempt to gain unauthorised access to it, or interfere with how it runs
• Use it in any way that’s unlawful or could damage the site or other users

Content on this site is provided in good faith and for general information. It isn’t advice specific to your business, and we can’t be responsible for decisions taken solely on the basis of reading it. Search behaves differently in different markets, which is rather the point of talking to someone.

Intellectual property

The content, design and branding on this site belong to Pinpoint Growth unless stated otherwise.

For client work, the position is straightforward: once you’ve paid in full, the website, content and materials we produce for you are yours. You own them and can do what you like with them.

Two exceptions worth knowing about:

We may reference completed work in our portfolio and case studies. If you’d rather we didn’t, tell us and we won’t.

Services, quotes and scope

Quotes are valid for 30 days and based on the scope discussed. If the scope changes, extra pages, additional locations, functionality that wasn’t in the original brief, we’ll agree the change and any cost before doing the work. You won’t get a surprise invoice.

Timescales we give are honest estimates, not guarantees. The most common cause of delay by a distance is waiting for content, photos or feedback. We’ll tell you what we need and when.

Retainers run monthly and roll on unless cancelled. Either of us can end them with 30 days’ notice, in writing. There’s no minimum term and no exit fee.

What we can’t promise. Search engines don’t publish their ranking algorithms and change them constantly. Nobody can guarantee a specific position, a volume of traffic or a number of enquiries, and anyone who does is either guessing or planning something that will cause you problems later. What we commit to is doing the work properly, reporting honestly on what’s happening, and telling you plainly when something isn’t producing.

Your responsibilities

To do our job we need a few things from you:

• Access to the accounts and systems relevant to the work
• Accurate information about your business, services and areas
• Content and materials you’ve said you’ll provide
• Timely feedback at review points
• The right to use any content, images or trademarks you send us

Where you supply content, you’re responsible for making sure you’re entitled to use it, particularly images. Using photos you don’t have a licence for is a common and expensive mistake, and we’d rather help you avoid it than deal with the consequences.

Payment

Project work is typically 50% on commencement, 50% on completion, unless agreed otherwise in writing.

Retainers are invoiced monthly in advance, usually by Direct Debit.

Invoices are due within 14 days. If an invoice is significantly overdue we may pause work until it’s settled, we’ll always tell you before we do.

Hosting and domain renewals, where we manage them for you, are charged annually in advance. If you decide not to renew, tell us before the renewal date; once a domain or hosting term has been paid for it can’t be refunded.

Late payment may attract statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. In practice we’d rather have a conversation.

Ending our work together

You can stop working with us whenever you like, with 30 days’ notice on retainers. We can do the same.

When we part ways:

• Any work completed and invoiced is yours
• We’ll hand over or transfer your website, domain and access at no charge
• We’ll remove our access to your systems and confirm when it’s done
• Outstanding invoices remain payable

We’d rather you left cleanly than stayed because leaving was awkward.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t lawfully be limited.

Subject to that, our total liability in connection with any project or retainer is limited to the fees you’ve paid us for that work in the 12 months before the claim.

We aren’t liable for indirect or consequential losses, including lost profits, lost business or lost data, or for issues arising from third-party platforms and services outside our control, such as changes to Google’s algorithms, hosting outages, or plugin failures.

Confidentiality

Anything you share about your business that isn’t public stays between us. That applies both ways, and it continues after our work together ends.

General